Refund Policy

Refund Policy for DocuMaster

Effective Date: 2024-09-10

Thank you for using DocuMaster, the cutting-edge SaaS solution designed to streamline your document management process. We aim to provide high-quality service and customer satisfaction. However, if you are not entirely satisfied with our product, we're here to help.

1. Refund Eligibility
2. To be eligible for a refund, you must notify us within 30 days of your purchase date.

3. Only the initial purchase of your subscription plan is eligible for a refund. Renewals and subsequent charges are not refundable.

4. Requesting a Refund

5. To request a refund, please contact our customer service at ck69@serviceintra.biz or call us at 123-456-7890.

6. Provide your account details and the reason for your refund request.

7. Refund Process

8. Once we receive your refund request, we will review it and notify you of the status within 7 business days.

9. If your request is approved, we will initiate a refund to your original method of payment. The refund may take up to 14 days to appear in your account, depending on your card issuer's policies.

10. Conditions

11. Refunds can only be processed for users who have maintained compliance with our Terms of Service and have not violated any of the platform’s usage policies.

12. We reserve the right to refuse a refund if we determine that misuse or abuse of our services has taken place.

13. Non-refundable Situations

14. Customized services or features that were specially crafted for your use.

15. Fees associated with any third-party integrations or services linked to DocuMaster.

16. Changes to this Refund Policy

17. We may update our Refund Policy from time to time. Any changes will be effective from the date they are posted on this page.

If you have any questions or need further assistance, please contact us:

DocuMaster
Address: 294 Roundhay Rd, Harehills, Leeds LS8 4HS, United Kingdom
Phone: 123-456-7890
Email: ck69@serviceintra.biz

Thank you for using DocuMaster.